JPS to appeal $1b directive to refund customers.

Consumers received a total of just under $24 million in compensation from utility companies last year, thanks to the Office of Utilities Regulation (OUR), whose Consumer Affairs Unit reported that $4 million of this amount was recouped during the October-December quarter.

“This latest figure brings to $23,666,071.13 the total amount compensated to customers by utility companies for the year 2014, with approximately 85 per cent going to JPS (Jamaica Public Service Company) customers and 15 per cent to NWC (National Water Commission) customers,” OUR said in a statement yesterday. “While monies, in the form of credits, were secured for customers of Digicel and LIME, their share was less than one per cent.

In the case of NWC, most of the complaints had to do with alleged breaches related to metering and response to complaints.

#‎WhatDoYouThink‬?

Is the OUR ‪#‎FinallyWorking‬ or is this just a ‪#‎DropInTheBucket‬?

Christopher Serju, Gleaner Writer

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